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System Watch IT

Monitoring Your System Proactively

Plagued by system downtime, viruses, spyware losses of productivity and every other excuse for why the computer systems you rely upon to run your business are not working consistently and as expected? These distractions are unnecessary and very expensive.

TANKOH IT understands this. We also know that businesses are constantly challenged by the task of managing the demands of growing their business while coping with continuous technology challenges.

Our focus is to keep your systems operational and available so that you can focus your efforts on the demands of growing your business, managing costs and increasing revenues. We want to help you realize the productivity gains and ROI you have been expecting from your computer systems.

Utilizing our unique framework for providing managed IT services, TANKOH IT provides a range of proactive services to keep your computer systems up and running and your people and business productive.

It's not just about monitoring that just lets you know something is wrong. It's not just about remote access to your systems to troubleshoot issues.It's about a proactive preventative approach to keeping your systems running and available.That's why our managed IT services utilize a series of "Best Practices" we have developed such as:

  • Spyware Protection and Removal
  • Virus Protection
  • Disk Drive Analysis
  • Security Patch Management
  • Application Usage
  • System Auditing
  • Backup and Disaster Recovery
  • User Policy Enforcement
  • A variety of other automated procedures to ensure your systems are running and your people are productive.

By utilizing technology, daily, weekly and monthly IT tasks can be automated and scheduled to ensure all tasks are completed and reported consistently without fail.

 

Anti-Virus/Anti-Spyware

 

Long a threat to networks around the world, viruses and spyware have already infiltrated the big corporate giants and are now targeting their efforts toward easier targets — like small to medium sized businesses. Your employees deal with so many files going back and forth that it’s almost an automatic reaction to open files, especially if they come from someone you know.

With growing sophistication, virus and spyware designers are infecting documents and automatically sending them to everyone in a person’s inbox. This nefarious system becomes a Trojan horse since the file you’re opening seemingly comes from someone you know. You don’t know what’s happened until it’s much too late and your inbox is taken over and virus laden files are sent across your network.

Or in the case of spyware, your computer is being monitored from afar by someone who wants to steal your identity, or that of your customers. Suddenly all your data can be stolen and copied. The aftermath of such a security breach not only costs you in lost information, time and effort, it threatens your reputation and trust with your customers. That’s something that you might not ever regain.

With our anti-virus and anti-spyware applications, we can turn up the heat on potential hackers who try to infiltrate your system. We can regularly scan your system for rogue applications and suspicious downloads. Working together, we can control how stringent these scans need to be to offer you the maximum protection you need.

Our system pinpoints threats and deletes them as they happen. This way your network stays clean and anything that comes over the firewall will be stopped before it becomes pervasive.

Cleaning up as they happen is much easier, not to mention must less costly, than dealing with the after effects of a virus or spyware attack. Get in touch and let us implement the right system for your business.

 

24/7 Monitoring

 

You never know when the newest spam or roving international virus is going to hit your computer network. Your traveling salesman may have no idea that his time working at the airport Wi-Fi actually infected his computer with a nasty worm that, once it reconnects with your network, will infect your system and wreak havoc across your entire network. The nefarious, long-term effects of this type of exposure can show up for months after the initial incident, costing you countless dollars in lost productivity, burning through staff time and money in trying to solve the problem, and leaving your IT staff at their wits’ end.

With our 24/7 monitoring, you can avoid this hassle. Your computer will notify us via email whenever one of these — or countless other events — might go wrong with your system. Once it’s installed, your computer will check in to SystemWatch IT every 30 seconds for an audit of your data. When there’s a problem, our technicians will begin to address it immediately.

Much of the time, we can run a script or a patch remotely to solve the problem and restore your system. If you need on-site attention, a technician will be notified no matter what time of day it is, and sent to address your situation. We consider ourselves the “emergency medical technicians” for our customers’ computer networks. When you call, we respond immediately with the latest technologies to stop the infection and restore your system to robust health.

Our 24/7 monitoring system can increase the longevity of your network by preventing protracted exposure to viruses and other system security breaches, and from focusing memory and bandwidth to useless distractions instead of the task at hand. Enlist the guardians of your system and rest assured that when emergency strikes, you’ll have the expert help you’ll need immediately.

 

Alerts and Alarms

 

If your system begins to experience a problem, such as a security breach, an alarm will sound and send an alert to our technician that there’s a problem. Our alerts and alarms know which specific applications and networks are experiencing difficulties. This system helps bring attention to the problem so we can react proactively to solve it before it grows.

This information helps focus our technician’s time and effort to pinpoint the area where a patch or script should be implemented. Our system of alerts and alarms saves you time and money because our technicians know when and where to act. All this happens in the background, allowing you to work without interruption. You can rest assured that our system is in tune with the health and well-being of your network, monitoring potential problems and proactively communicating with our system to keep us informed of issues.

Our alerts and alarms work hand-in-hand with the other aspects of SystemWatch IT. We keep record of every alert and alarm that your system has produced so you can see how our system is working, and where your system may be most vulnerable to security breaches. Our proactive system allows your system to say when it’s experiencing difficulties. Our remote technologies means we can answer your distress calls of alarms to address issues as they happen.

Install a security system on your network and you’ll have us on the other end to prevent emergencies or take charge should your system be attacked.

 

Patch Management

 

The number of application and software updates can overwhelm even the most organized IT staff. Covering every workstation across your network, much less keeping track of who has installed what can take all your time.

With the SystemWatch IT patch management system, we can automatically discover and update missing patches across your network on an ongoing basis. We can plan out a regular schedule of scans to be sure your network stays secure against the latest threats. Through our reports, you’ll be able to see which patches have been installed on which computers and know where your system stands at all times. We can set it up so your patches will automatically update without you or your IT staff having to do anything. We can implement our system in a matter of minutes without interrupting your workflow or needing to reconfigure your existing hardware or software.

We’re in tune with all the latest patches software providers create and will automatically install them on your system. Our actions helped prevent our clients from having to deal with the notorious viruses and bugs sent out, including Code Red, SQL Slammer and others. The major software manufacturers, like Microsoft, recommend having effective operations, including people who know their roles and responsibilities, effective tools and technologies to manage updates, and an effective update management process. With our patch management system and the rest of our SystemWatch IT system, you will get the people, the tools, the most cutting edge systems and software, and the processes all in one to effectively keep your system up and running smoothly.

Who has time to not only stay up-to-date with the latest software updates but also keep them installed? We do. Get in touch and we’ll make sure your system remains secured for years to come

 

Remote Diagnostics

 

You may not know why, but your system is running slowly. Your pages take longer to load, saving documents make the “wheel” spin longer, and your programs randomly quit forcing you to resort to previously saved versions. The culprit can be as simple as too many documents and not enough memory, to a low-grade virus that needs to be addressed.

Once connected, we can inventory your systems from offsite and run scripts to ensure your system is operating at peak performance.

Our remote diagnostic tools can isolate which application, segment of your network, or workstation is causing delays or threatening to infect the rest of the system. We can address system incompatibilities such as out-of-date versions of applications, that once updated, can make your time much more productive.

Our remote diagnostic tools include 24/7 monitoring where we audit your system every 30 seconds to note any errors or problems; alerts and alarms where your system communicates proactively with our system to highlight potential problems; anti-virus and anti-spyware applications that survey your network looking for any trespassing programs, and reports that document potential breaches and keep you informed of what’s happening on a day-to-day, week-to-week and month-to-month basis.

This comprehensive combination of services allows us to log errors and use our offsite system to perform remote repairs and stop problems before they overwhelm your network and your staff.

We can watch and work from afar to make sure your system stays safe and sound and run repairs without interrupting your workflow. With our remote diagnostics on your side, you’ll have the security forces you need to maintain and prolong the life of your computer network.

 

Reports

 

Computer viruses spread from the four corners of the world to U.S. computers in a matter of minutes, shutting down entire companies in a day. Rogue employees download illegal software, or steal the identities of hundreds of customers, forcing companies into bankruptcy from legal bills. These aren’t science fiction stories, they’re recent headlines. All because a CEO didn’t protect their network like he should have.

Do you know how “healthy” your network really is? Or are you living on faith that “it’s all going to be ok”? How can you be sure the security measures you may have in place are actually doing anything? Do you know how many threats you’ve thwarted, or how they’re trying to sabotage your system?

Our reports give you a quick, visual account of everything that’s happening on your system, from alarms that have gone off, to patches and scripts that have been run, to the number of times it’s become even more serious and one of our technicians has had to respond in person to dismantle a virus or clean your system of a recent spyware download.

Now is the time to protect your business from identity theft, or complete corruption of your files. You can help address any concerns or answer lawsuits by knowing who’s accessing which websites or downloading illegal software.

Barring these outside threats, our reports will help prevent a crash-and-burn incident within your network by showing which computers within your system will soon run out of memory. Don’t take some software giant’s word that everything’s taken care of, see tangible proof that backups are being done, patches are installed and rest assured that you’re protected. Sign up for SystemWatch IT and see how healthy your system is today and everyday for years to come.

 

Local Image Backup

 

Are you one of those small businesses without a data recovery plan in place? Do you keep all your most important servers in one location, maintaining them with a barebones IT staff? If so, you’re a member of an all-too common group of businesses who could lose countless amounts of business should those servers go down in a natural or man-made disaster. While insurance will pay for new servers, it won’t recover your lost customer database, transaction records, accounts payable or receivable entries, system applications, or all the other countless documents that in this day and age IS your business.

Through local image backup, a subset of our larger SystemWatch® product, we can back up your Windows and other applications, as well as your settings and data, making it simple to restore your data onto a blank hard drive in case disaster strikes.

We can set it up so you can back up a server image to two locations, helping you protect both your actual and virtual servers from software failures and any physical damage to your servers. Our local image backup system will create an exact Windows server disk image, including the operating system, databases, and applications, making it simple and easy to recover your exact records. It will also make it fast and easy to migrate your systems between your actual and virtual servers.

Our solution is designed to protect all Windows servers, your on-site workstations and  any mobile computers that are part of your extensive IT environment. We’ve created an easy-to-navigate management and reporting system, making administration of the service cost-effective and stress-free. Our centralized, web-based administration allows you to easily schedule backups, gives you peace of mind by showing what backups have taken pace and when and highlights any potential issues. Our universal restoration process makes it easy for you to recover all your information to dissimilar hardware or virtual machines.

If you’d like, we can test your current backup system, and assess your business to configure the most powerful, cost-effective, user friendly backup system for you.