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Data Recovery

Each recovery case begins with a free diagnostic to determine the potential for recovery and to provide a firm price-quote for your review.

data-recovery-hard-disk

The initial diagnosis determines whether the media is accessible to our lab equipment. If so, the first priority is to create a raw image of the data on TANKOH media so that logical analysis can determine the nature of the data loss situation. If the media is inaccessible our lab will test the components and closely examine its internal health to determine the extent of physical damage. 


Recovery of crashed hard disks often involves replacing failed or damaged components in a clean environment (Clean room class 100) and using specialized hardware and software tools to create the raw image. Failed components typically include electronics, read/write heads, head assemblies, magnets & drive motors.

Logical recovery uses the raw image by examining the low-level data sectors and determining what fixes to file system structures are needed to get access to the important data. Sometimes the existing file system structures are missing or damaged so much that data has to be extracted directly from one or more fragments of the raw image.

 

Once a recovery has been successfully performed, file lists are created and data validity and integrity is checked.

 

The recovery results will be submitted to the customer, as part of our verification of a successful recovery process.

 

We will supply the recovered data on whatever medium the customer specifies.

 

•         Laptop Recovery

•         Desktop PC / Workstation
•         Server Recovery
•         Removable Media CD / DVD Recovery

•         Memory Card
•         Mobile Device / PDA / iPod
•         RAID Data Recovery
•         Apple Xserve / Xsan
•         VMware / ESX / GSX
•         Snap Server
•         Unix, Linux
•         Tape Data Recovery
•         SQL Server
•         Exchange Server
•         Other Databases
•         Data Migration / Conversion
•         Hard Drive Data Recovery



Standard Recovery

If your Windows OS (Operating System) is no longer booting or starting up and you need to retrieve your files from your damaged hard drive then you need this service. This service would be a last resort and would consist of recovering the data from a hard drive which has a Windows Operating System and that is Damaged beyond repair.

Procedure:

1)    A TANKOH agent will remove your damaged hard drive from your desktop or laptop computer.
2)    A TANKOH agent connect to your hard drive manually and recover the data from “My Documents” and “Desktop” of requested user accounts.
3)    A TANKOH agent transfer the requested data to client provided external hard drive or USB thumb drive.
(Approx Time: 1.5 Hours or less)



Logical Recovery
  1. This service is used when your harddrive can boot but the operatiing system is totally damaged. An agent will install a "virtual sofware" and access your data. Prices depend on the amount of data needed to recover
  2. A TANKOH agent will remove your damaged hard drive from your desktop or laptop computer.
  3. A TANKOH agent will connect to your hard drive manually and recover the data from “My Documents” and “Desktop” of requested user accounts.
  4. A TANKOH agent will transfer the requested data to client provided external hard drive or USB thumb drive.

 

(Approx Time: Depends on size of Data)



Physical Recovery

The data on your computer is prone to the same disaster scenarios as corporate systems. Accidental deletion, flood, fire, hard disk failure, as well as malicious virus and malware can wipe out important files on a computer hard disk.
If your photos, videos and other documents are important and you can’t afford to lose them then you should have a PC backup procedure in place to protect them from loss..
TANKOH backup solutions range from hard disk copy to writing to high capacity DVD or tape drive. We can advise on the right choice of computer backup to suit your needs and your budget.

 



Windows/Mac OS install

Reformat Hard Drive & Re-Install Windows XP/ Vista, Mac and Linux Operating System - $100*

If your Windows OS damaged beyond repair due to spyware, viruses, etc..., this service will bring things back to normal. In this service, the hard drive WILL be reformated & All Files WIll Be DELETED.

Procedure

  1. Remove any unnecessary partitions on the hard drive
  2. Using Client's original Windows OS Disk, I will re-install Windows XP or Vista (This will NOT delete user files, but it WILL delete user accounts & preferences)
  3. Install Necessary Critical Updates
  4. Confirm that XP is updated to SP2
  5. Install Necessary drivers
    - Network
    - Video
    - Audio
    - Motherboard (Chipset)
    - Etc...

(Approx Time: 2.5 Hours)

*Please note, the genuine operating system is sold separately